The Metrobus has announced that it has phased out ghost buses with its recent technology upgrades.
The announcement is good news to Metrobus customers, who will now have more certainty that the location of a bus displayed on busETA is accurate. According to Metrobus, previously all scheduled buses were displayed on busETA regardless of whether a bus was in service or not, meaning that a bus taken out of service for a mechanical issue, operator availability, or other issue would be displayed on busETA but would not show up for an expecting customer.
These upgrades to busETA are part of our commitment to listen to customer concerns and work as hard as possible to improve their experience using Metro. Ghost buses are one of the biggest frustrations we hear about the Metrobus experience, and this change will help take the guesswork out of planning your trip. -Metro Senior Vice President of Bus Services Leroy Jones
Courtesy – WMATA